Question 1

Bookings and Cancellations

Accepted Answer

A $50-$100 non-refundable deposit is required when booking in a treatment.

Unfortunately, cancellations within 48 hours will incur a $100 cancellation fee.

Failing to show to an appointment will forfeit the booking fee and a complete pre-payment will be required before booking another appointment.

Question 2

Treatments

Accepted Answer

We will always offer a full facial assessment by our experienced nurse and specialist medical officers where we will assess your face, identify your goals and come up with a treatment plan that you feel comfortable with and in control of.

Results will vary with each patient.

All non-surgical medical aesthetic treatment will require a thorough consultation and medical review. Not all treatments are suitable to everyone. Every treatment and procedure have associated risks, side effects and down time. No content posted on this website is a substitute for medical advice.

Question 3

Late Arrivals

Accepted Answer

It is advised to come 5-10mins before your appointment time. If you arrive later than 10mins post your appointment start time we may have to reschedule your appointment and charge you your deposit.

Question 4

Payment Policy

Accepted Answer

A valid credit card is required at the time of booking to secure the deposit and appointment. Full payment is due at the time of service. You can choose an alternate form of payment at the time of your appointment if you choose to do so. We accept cash, Visa, MasterCard, Afterpay and Zippay. We do not accept checks.

Question 5

Medical Conditions

Accepted Answer

Please advise us during your consultation of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.

Some treatments are not recommended for those who have certain conditions and a doctor’s clearance may be required prior to starting treatment.

Question 6

Gift Certificate Policy

Accepted Answer

Gift vouchers are valid until the expiry date specified (3 years post purchase date) and cannot be redeemed or replaced after this date. Unfiltered Aesthetics is not responsible for lost or stolen vouchers and is not responsible for replacing a voucher that has been lost or stolen. Gift vouchers are non-refundable and cannot be exchanged for cash. Gift vouchers are not valid with any other offer / special at Unfiltered Aesthetics. Gift vouchers must be used by one person in one visit.

Question 7

Refunds

Accepted Answer

Unfiltered Aesthetics does not offer any refunds, returns, exchanges or credits. Unfortunately, schedule 4 medication, facial and cosmetic services, gift cards and skin care products are all non-refundable.

Question 8

Privacy Policy

Accepted Answer

Unfiltered Aesthetics values your personal information and privacy. This privacy policy outlines how we collect and handle your person information and who your information may be exchanged with.

To protect your privacy Unfiltered Aesthetics complies with the Privacy Act 1988 (Cth). Unfiltered Aesthetics recognises that you have the right to control how your personal information is collected and used. We acknowledge the trust you have placed in us by providing your personal information, and unless consent is provided, we will only collect, and use information based on the contents of this policy or in accordance with applicable law.

The types of personal information Unfiltered Aesthetics collects includes name, contact details, date of birth, address, medical background, treatment details, before and after images, payment history, payment information such as bank cards or credit card details, employment and financial history, other identification details including photographs and other sensitive information.

Unfiltered Aesthetics can only deal with individuals who have identified themselves to us.  We collect personal information when an enquiry is made, in order to provide suitable information and advice to you.  You do not need to provide us with personal information however, this may result in Unfiltered Aesthetics being unable to provide any detailed information to you.

Unfiltered Aesthetics may employ third parties such as professional advisors and government agencies. These third parties may have access to personal information that is needed to perform their specific function, however, are not permitted to use this information for any other purpose.

You have the right to view the information Unfiltered Aesthetics holds any may do so by providing a written request via our contact page. You may also request to delete or amend personal or sensitive information. Unfiltered Aesthetics will take all reasonable steps to complete your request, except where it is required for legal reasons.

All personal information is stored on a secure digital server. All employees and digital servers are obliged to respect the confidentiality of all information held by Unfiltered Aesthetics. Unfiltered Aesthetics only permits authorised personnel to access your information and will only be disclosed to third parties where they have the appropriate authority.

You may contact Unfiltered Aesthetics for any questions you may have about our Privacy Policy via the contact page on this website. Unfiltered Aesthetics reserves the right to amend and change this Privacy Policy. Any changes will take effect when they are posted on our website.